Delivery Information

All orders are shipped and delivered on business days (Monday through Friday, excluding Australian Public holidays). Within Australia, Organic Glow use the Australia Post parcel service at a flat rate per order no matter where you live in Australia. Please allow 2-5 working days for delivery. A signature is not required upon delivery. Please select an address where someone is available during Business Hours to receive your purchase. If for some reason your parcel cannot be delivered, a card will be left and you will then be required to pick up your parcel at the designated Australia Post Office marked on the card. Once the order has been dispatched, your tracking details will be emailed to you.Organic Glow cannot accept responsibility for lost or stolen packages. For International orders, we send our parcels via Australia Post International Post service. Please allow 5-12 working days for delivery. If you require Express Delivery, please choose the international express option. Please note extra charges may apply for this service. Please note there is No insurance on any of the shipping methods.

Although shopping online seems like the easiest thing to do, here at Organic Glow we understand your need for a Full Refund policy. We are happy to accept returned products that are "new and unused" and in the original box. On receiving your returned item we will gladly send you a replacement product or refund your purchase price (excluding the handling & freight fee). If you are not completely satisfied with your purchase, please return your item(s) within 14 days of receiving your order. "New and unused" means the item has no scratches or marks; there are no signs of wear or use of the item, the packaging has not been torn or removed; and the item has not been altered in any way. We cannot accept a return of any used or opened items. A completed copy of the Return/Exchange Form as well as a copy of the invoice must accompany all returns. In case of sensitivity to any of the products, we regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs.  If you would like further advice please email us at: info@organicglow.com.au.

 

Shades of Products
- We have made every effort to ensure the product colors shown on Organic Glow website are as close as possible to actual colors, however, some computer screens may show slight variations. 

Product Availability - Occasionally a product may be unavailable. If you email us we will be happy to contact you via email when it is back in stock. 

To return an item:

1. Pack your item in secure packaging.

2. Simply fill out Organic Glow Returns Form supplied from us upon request; please email us at admin@organicglow.com.au for a copy of the Returns Form.

3. When filling in your Returns Form, complete the form with as much detail as possible, for example; complete contact details, reason for return and please include a copy of the invoice or proof of purchase.

4. If you wish to exchange the item for another, please list what product you wish to swap it over for on the form. We will not charge you freight again for exchanges.

5.) Send to:

Organic Glow

Po Box 513

Chadstone Centre

VIC 3148

Australia

If you have received a faulty product, please email us at: admin@organicglow.com.au to arrange an immediate exchange.

Please note: Organic Glow can only accept returns purchased from our online store. If you have purchased from another retailer, please contact that retailer directly.

Links

Love-My-Coupons.com - Coupon Codes and Offers for Australian Stores

About Us - Organic Glow - Online Boutique

We are an online organic boutique where you’ll find a superb selection of organic cosmetics, organic skin care products, and organic baby products which will give you the beautiful skin you’ve always dreamed of using natural ingredients. At Organic Glow you can enjoy a peace of mind knowing that our organic products are free of toxic synthetic ingredients including synthetic colours, fragrances, and preservatives, and that they are never tested on animals. We carefully choose brands that provide complete disclosure of their ingredients, while avoiding those that use ingredients which are processed with petrochemicals. By doing this we can fulfil our mission to bring you the very best in organic products that nature has to offer.

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